Terms of Service

Last updated: August 21, 2025

Welcome to USCIS Case Tracker, a service operated by FADI IT Solutions LLC ("FADI IT Solutions LLC," "Company," "we," "our," or "us"). FADI IT Solutions LLC is responsible for enforcement of these Terms and our associated policies. These Terms of Service ("Terms") govern your use of our immigration case tracking platform and services. By accessing or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using USCIS Case Tracker, a service provided by FADI IT Solutions LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our service.

2. Description of Service

USCIS Case Tracker is a professional platform designed to help immigration attorneys, law firms, and individuals track the status of USCIS immigration cases.

Our service includes:

  • Automated case status tracking
  • Email and SMS notifications
  • Case management dashboard
  • Analytics and reporting tools
  • Bulk case import functionality
  • Client communication features

3. User Accounts and Responsibilities

Account Creation:

  • You must provide accurate and complete information when creating your account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must notify us immediately of any unauthorized use of your account.

User Responsibilities:

  • Use the service only for lawful purposes and in accordance with these Terms.
  • Ensure all case information entered is accurate and up-to-date.
  • Respect the privacy and confidentiality of client information.
  • Not attempt to gain unauthorized access to our systems.

4. Prohibited Uses

You may not use our service to:

  • Violate any applicable laws, regulations, or third-party rights.
  • Upload, transmit, or distribute malicious software or code.
  • Attempt to reverse engineer, decompile, or hack our platform.
  • Use automated systems to access our service without permission.
  • Share your account credentials with unauthorized parties.
  • Use the service for any fraudulent or illegal activities.
  • Interfere with or disrupt the service or servers.

5. Payment Terms

Subscription Plans:

  • We offer various subscription plans with different features and pricing.
  • All fees are charged in advance on a monthly or annual basis.
  • Subscription fees are non-refundable except as required by law.

Payment Processing:

  • Payments are processed by third-party payment processors.
  • You authorize us to charge your payment method for all applicable fees.
  • Failed payments may result in service suspension or termination.

Cancellation:

  • You may cancel your subscription at any time through your account settings.
  • Cancellation takes effect at the end of your current billing period.
  • You will retain access to paid features until the end of your billing period.

6. Disclaimers and Limitations

Service Availability:

  • We strive to maintain high service availability but cannot guarantee 100% uptime.
  • We may perform maintenance that temporarily affects service availability.
  • We are not responsible for delays or failures in USCIS systems.

Data Accuracy:

  • Case status information is obtained from publicly available USCIS sources.
  • We cannot guarantee the accuracy or completeness of USCIS data.
  • Users should verify important information directly with USCIS.

Legal Advice:

Our service provides case tracking tools only and does not constitute legal advice. Users should consult with qualified immigration attorneys for legal guidance.

7. Data Security and Privacy

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

Your Responsibilities:

  • Use strong, unique passwords for your account.
  • Do not share your account credentials with unauthorized parties.
  • Report any suspected security breaches immediately.
  • Ensure you have proper authorization to enter client data.

8. Intellectual Property

Our Rights:

  • We own all rights to our platform, software, and related intellectual property.
  • Our trademarks, logos, and brand elements are protected.
  • You may not copy, modify, or distribute our proprietary content.

Your Rights:

  • You retain ownership of the data you input into our system.
  • You grant us a license to use your data to provide our services.
  • You can export or delete your data at any time.

9. Termination

Termination by You:

  • You may terminate your account at any time through your account settings.
  • Upon termination, you will lose access to all account data.
  • You may export your data before terminating your account.

Termination by Us:

  • We may terminate accounts that violate these Terms.
  • We may suspend service for non-payment of fees.
  • We will provide reasonable notice before termination when possible.

10. Governing Law

These Terms are governed by the laws of Delaware. Any disputes arising from these Terms or your use of our service will be resolved in the courts of Delaware.

11. Changes to Terms

We may update these Terms from time to time to reflect changes in our service or legal requirements.

When we update these Terms:

  • We will notify you of material changes via email or in-app notification.
  • Changes will take effect 30 days after notification.
  • Continued use of our service constitutes acceptance of the new Terms.
  • You may terminate your account if you disagree with the changes.

12. Miscellaneous

Severability:

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement:

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our service.

Assignment:

We may assign these Terms or our rights and obligations under these Terms without your consent. You may not assign these Terms without our written consent.

Contact & Enforcement

For any questions about these Terms or to report a concern, contact FADI IT Solutions LLC at support@casetracker.io. FADI IT Solutions LLC is accountable for enforcement of these Terms.